Shipping
Shipping Charges
We try to process all orders as quickly as possible, but shipping times are longer during peak promotional periods. This includes, but is not limited to AfterPay Day, Cyber Week, National Lipstick Day and Boxing Day. Please expect a delay of 5-8 business days during these times.
To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next day for delivery.
Option one - Australia Standard Delivery
$10.00 or FREE with any $60+ order.
Option two - Australia Express Delivery
$15.00 or $5.00 with any $60+ order.
Estimated delivery times from warehouse dispatch:
| Standard Delivery | Express Delivery | |
| NSW Metro | 2 business days | 1 business day |
| NSW Regional | 3 - 4 business days | 1 - 3 business days |
| VIC Metro | 2 - 3 business days | 1 business day |
| VIC Regional | 3 - 5 business days | 2 - 3 business days |
| QLD Metro | 2 - 3 business days | 1 business day |
| QLD Regional | 2 - 12 business days | 1 - 4 business days |
| TAS Metro | 3 - 5 business days | 1 business day |
| TAS Regional | 13 - 17 business days | 1 - 4 business days |
| SA Metro | 2 - 4 business days | 1 business day |
| SA Regional | 2 - 5 business days | 2 - 4 business days |
| WA Metro | 4 - 5 business days | 1 - 2 business days |
| WA Regional | 5 - 8 business days | 3 - 6 business days |
| NT Metro | 4 - 7 business days | 3 - 4 business days |
| NT Regional | 6 - 13 business days | 4 - 5 business days |
| ACT | 2 business days | 1 business days |
Option Three - New Zealand Standard Delivery
$10.00 or FREE with any $60+ order.
Estimated delivery times from warehouse dispatch:
| Auckland Metro | 3 - 4 business days |
| North Island Regional | 4 - 5 business days |
| Christchurch Metro | 3 - 4 business days |
| South Island Regional | 3 - 4 business days |
Check the status of your order by going to Track My Order.
Shipping Rules and Restrictions
All orders require a signature upon delivery unless customers select “Authority To Leave” through their My Post account (Australian customers only).
We will deliver the goods in accordance with the delivery option selected by you during the order process.
- To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next day.
- Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays). Orders may be delivered in one or more parts.
- We do not accept any liability whatsoever for delayed delivery caused by any third party outside of our reasonable control. As soon as you have received the goods, you will assume all risk in the goods.
- Please be aware that the driver will only leave the parcel if there’s a safe place on the property. If you are not there to sign for your order or there is no safe place to leave the parcel, a notification card will be left at the delivery address advising that the parcel can be collected from a nearby Post Office.
- If you select “Authority To Leave”, we regret we cannot be held liable for any lost or stolen parcels and therefore we cannot offer any replacement orders or refunds.
- We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
- Aveda Australia Online ships all orders from Sydney via Australia Post for Australian orders and via Seko for New Zealand orders. Delivery lead times will be based on location. Delivery areas further away from Sydney, international and rural addresses will result in longer lead times.
- For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature. A card will also be left with pick up details.
- Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received and your order has been accepted by us. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 business days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.
Delivery Addresses
To ensure that there are no mistakes with addresses, we use a system that verifies your address using your postcode. We can accept orders to P.O Box addresses in Australia and New Zealand.
We're sorry Aveda Australia Online only delivers online orders to Australia and New Zealand addresses.
Import Duties
Please note for our New Zealand customers, all prices on our site are displayed in Australia Dollars (AUD) and will be charged in Australia Dollars. If your order value is greater than the equivalent value of NZD1,000, we will issue you a separate tax invoice within 48 hours after you place your order. If you are contacted by New Zealand Customs officers for this order, you can present this tax invoice which will enable your order to be released without any extra import duties to be paid.
New Zealand Shipping Restrictions
Orders containing the following flammable items are shipped on Fridays only and may take up to 10 business days to be delivered.
- Air Control Hair Spray
- Aveda Teas (Tea Bags and Loose Leaf)
- Botanical Kinetics™ Exfoliant
- Botanical Kinetics™ Skin Firming/Toning Agent
- Brilliant™ Medium Hold Hair Spray
- Chakra™ Balancing Body Mists
- Control Force Firm Hold Hair Spray
- Cooling Balance Oil Concentrate
- Heat relief™ thermal protector & conditioning mist
- Invati Ultra Advanced™ - Light Starter Set
- Invati Ultra Advanced™ - Rich Starter Set
- Invati Ultra Advanced™ Solutions For Thinning Hair - Light
- Invati Ultra Advanced™ Solutions For Thinning Hair - Rich
- Invati Ultra Advanced™ Light System
- Invati Ultra Advanced™ Rich System
- Invati Ultra Advanced™ Revitalizing Scalp Serum
- Invati Ultra Advanced™ Revitalizing Scalp Serum Duo
- Pure Abundance™ Volumizing Hair Spray
- Speed of Light™ Blow Dry Accelerator Spray
- Sun Care Protective Hair Veil
- Volumizing Tonic™
- Witch Hazel Hair Spray